Warranty

Dahua products are covered by a 1 years Manufacturer Warranty from the date of purchase.

CTC Communications will cover postage for all replacement parts, but will not cover labour for installation cost.

CTC Communications offers a 3 year warranty on labour when the system is installed by us.

Shipping

Australia Post normal delivery times are subject to delays due to service impacts arising from Coronavirus

Delivery Policy

• All prices displayed on this website exclude shipping costs

Delivery Method

• C.T.C Communications delivers products Australia wide using Australia Post delivery service.

International Shipping

• We currently do not ship good overseas.

Parcel Tracking

• All packages sent are registered with Australia Post E Parcel service and provide full tracking once it leaves our premises until it arrives at its destination. A signature on arrival is necessary for shipment.
• Please ensure your mobile number and emails are entered into your order to help us with this automated tracking service.

Postage Charge

• We charge a flat rate of AUD $9.95 for every order regardless of quantity.

Free Shipping

• Free shipping for orders over $500.00.

Delivery Times

• Orders are dispatched within 2 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia.

Transit Times

• We are not responsible for Australia Post transit times as they do vary depending upon your destination.

Dispatch Times

• Australia Post picks up from our office is at 2:30pm weekdays, orders placed after 2:30pm that day will not be in the post until the following day.

Public Holidays and Weekends

• Please note, no goods are dispatched on weekends or public holidays.

Express Post

• This service is currently not activated on our website, but can be offered at an additional delivery costs, please call for this service.

P.O Box Delivery

• We delivery to PO Boxes and Parcel Lockers but ideally work addresses are more suitable for a signed delivery.

Business to Business with Sydney

• For companies in Sydney we utilise our local courier service Couriers Please.

Pick up in-store

• Pick up is available at our Seven Hills showroom, Unit 1, 45 Powers Rd, Seven Hills, NSW, 2147.

Urgent Deliveries

• If you require this parcel urgently please call our office on 1300 552 282 to ensure all items are in stock prior to purchasing.