NEVERalone® Personal Emergency Pendant
24/7 monitored personal safety for seniors, lone workers and people needing reliable emergency support.
The NEVERalone® Personal Emergency Pendant is a compact 4G mobile emergency device designed to help keep users connected when assistance is needed. Using GSM, GPS, WiFi and Bluetooth 5 technology, the pendant can send emergency alerts, support location reporting where available, and enable communication through a professional 24/7 Australian Monitoring Centre.
4G Mobile Pendant 24/7 Monitoring SOS Button Fall Detection Option GPS Location WiFi & Bluetooth 5 Two-Way Voice Option Telstra SIM Installed
Overview
- Compact personal emergency pendant for monitored safety and peace of mind.
- Designed for seniors, people living independently, lone workers and personal protection applications.
- Connects to a professional 24/7 Australian Monitoring Centre through an ongoing monthly monitoring subscription.
- Emergency SOS alerts can be sent when the button is pressed.
- Fall detection can be enabled or disabled depending on the user’s needs.
- Supports one-way or two-way voice configuration.
- Device settings can be customised for audible or silent operation.
- Low battery alerts can be reported to help maintain device readiness.
Key Features & Specifications
| Product |
NEVERalone® Personal Emergency Pendant |
| Device Type |
4G mobile personal emergency pendant |
| Monitoring |
Professional 24/7 Australian Monitoring Centre |
| Monitoring Subscription |
$40.00 ongoing per month |
| Contract |
No lock-in contract |
| Connectivity |
GSM, GPS, WiFi and Bluetooth 5 technology |
| Emergency Activation |
SOS button alert response |
| Fall Detection |
Can be programmed on or off depending on the user’s requirements |
| Voice Options |
One-way or two-way voice configuration |
| Silent Operation |
Ringtone and voice prompts can be configured for discreet operation where required |
| Battery Reporting |
Low battery alerts can be reported for added safety |
| SIM |
Telstra SIM card installed in the device |
| Ideal Use |
Seniors, independent living, people with disabilities, recovery support, lone workers and personal safety applications |
Professional 24/7 Monitoring Subscription
The NEVERalone® Personal Emergency Pendant is designed to be connected to a professional 24/7 Australian Monitoring Centre, giving users reliable support at the press of a button.
Ongoing monitoring subscription: $40.00 per month.
- $40.00 ongoing per month for professional 24/7 monitoring
- Connected to a 24/7 Australian Monitoring Centre
- No lock-in contract
- Emergency alert response when the SOS button is pressed
- Fall detection alert response when triggered and enabled
- Low battery alerts reported for added safety
- Monitoring team can contact nominated emergency contacts when required
Note: The monthly monitoring subscription is required for professionally monitored emergency response. Device purchase and monitoring subscription are separate unless otherwise stated.
How the NEVERalone® Pendant Works
When the user presses the emergency button, or when fall detection is triggered and enabled, an alert can be sent to the monitoring station with the user’s location where available. The monitoring team can then call the device to assess the situation and follow the nominated response process.
- Emergency alert is sent when the SOS button is pressed
- Fall detection alert can be sent when triggered and enabled
- Live GPS location may be available to assist response
- The pendant can auto-answer in hands-free mode
- Monitoring operators can contact nominated emergency contacts when required
- Low battery alerts can be reported to support ongoing safety
Custom Programming Options
The NEVERalone® device can be programmed to suit the user’s personal safety needs, environment and monitoring requirements. This is especially useful for seniors, lone workers or users needing discreet protection settings.
- Audible or silent ringtone
- One-way or two-way voice configuration
- Fall detection on or off
- Welfare timer option if required
- Voice prompts can be disabled for discreet operation
Discreet Personal Safety Settings
For high-risk users, lone workers or people who require discreet personal safety support, the device can be configured with silent operation options. These settings may help the pendant operate with less attention drawn to the user during an emergency situation.
- Ringtone suppression
- Voice prompts disabled
- One-way voice option
- Two-way voice option for direct communication
- Monitoring response through nominated emergency contacts
What’s Included
- NEVERalone® Pendant
- Charging dock
- 240V wall charger
- USB-C to USB-A cable for the charging dock
- USB-A to magnetic connector cable for direct device charging
- Polyester cord lanyard
- Belt clip
- Telstra SIM card installed in the device
- User guide
Ideal Use Cases
- Seniors living independently
- People with disabilities
- People recovering from surgery or illness
- Lone workers in remote or higher-risk environments
- People who need a simple emergency contact pathway
- Personal safety support for vulnerable or high-risk users
- Family members wanting extra peace of mind for loved ones
- Workers who may need duress or welfare check support
Monitoring & Setup Notes
- The NEVERalone® device requires professional monitoring for monitored emergency response.
- The ongoing monitoring subscription is $40.00 per month.
- Device purchase and monitoring subscription are separate unless otherwise stated.
- Emergency contacts and response instructions should be confirmed during setup.
- Location reporting depends on device signal, network availability and location conditions.
- Low battery alerts help improve safety, but users should still charge the device regularly.
- Custom programming should be completed before the device is issued to the user.
FAQs
Does the NEVERalone® pendant require a monitoring subscription?
Yes. The NEVERalone® Personal Emergency Pendant is designed to be connected to a professional 24/7 Australian Monitoring Centre. The ongoing monitoring subscription is $40.00 per month.
What happens when the SOS button is pressed?
When the SOS button is pressed, an emergency alert can be sent to the monitoring centre. The monitoring team can then call the device, assess the situation and contact nominated emergency contacts when required.
Does the device support fall detection?
Yes. Fall detection can be enabled or disabled depending on the user’s requirements. When enabled and triggered, a fall detection alert can be sent to the monitoring centre.
Can the pendant be used discreetly?
Yes. The device can be configured with discreet settings such as ringtone suppression, disabled voice prompts, and one-way or two-way voice options depending on the user’s needs.
Who is the NEVERalone® pendant suitable for?
The pendant is suitable for seniors living independently, people with disabilities, people recovering from surgery, lone workers and users who need a personal emergency alert device connected to professional monitoring.
Is there a lock-in contract?
No. The monitoring subscription is available with no lock-in contract, allowing flexibility if the service needs to be paused or cancelled.
CTC Communications can assist with NEVERalone® personal emergency device setup, monitoring subscription information and safety advice for seniors, families, lone workers and personal protection applications.
NEVERalone® is a registered trademark of MCM Electronics Pty Ltd.
