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Alarm System Troubles FAQ's

Alarm System Troubles Frequently Asked Questions

Here are some frequently asked questions for alarm system troubles, including 

How to change master code , pin numbers, checking the trouble condition on an alarm system.

Changing mobile number for SMS notification

The beeping sound could indicate various issues such as a low battery, a fault in the system, or an open zone.

Refer to the user manual for specific instructions, but typically, you can silence the alarm by entering your security code followed by the "off" or "silence" button.

False alarms can be caused by a variety of factors including motion sensor issues, environmental factors, or system malfunctions.

Ensure pets such as cockroaches are not setting off sensors.

Check for any obstructions in front of motion sensors, ensure all doors and windows are securely closed, and consider having a professional inspect and recalibrate your system.

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Adding a pin

Step 1

Adding a pin

Step 1) Enter the four digit master code followed by MENU
Step 2) Type in 1-1-2 the keypad will prompt you to the next available user code press ’OK’.
Step 3 ) Enter the four digit code you want to use followed by ‘OK’.

Step 1) Enter the four digit master pin code.
Step 2) Type in menu 1-1-3 and select which code you wish to delete and press ‘OK’.
Step 3) press ‘OK’ to delete the code listed.
Step 4) Hold down ’MENU’ to return to the main screen.

Step 1) Enter the four digit master code followed by MENU
Step 2) Enter 5-1-1 press OK
Step3) select which mobile number you wish to change press OK
Step 4) Enter the new mobile number press OK to save
Step 5) hold down MENU to return to the home screen .

NOTE:
If you wish to delete a mobile number follow steps 1-3 once you have pressed OK on the mobile number press the OFF button to delete press OK and hold MENU to exit back to the main screen
Changing

It's recommended to test your alarm system at least once a month to ensure all components are functioning properly.

Most alarm systems have a test mode that allows you to check each sensor and the overall functionality of the system.

If your alarm system displays a trouble or fault indicator, consult the user manual to identify the specific issue. Common causes include low battery, sensor tampering, or communication errors. Once you've identified the problem, take appropriate steps to resolve it or contact your alarm system provider for assistance.

At the keypad, press the down key. If the panel has any issues they will appear here. Using the down arrow key, navigate to the trouble and select it with the ‘OK’ key. This will take you to a screen with further information of the trouble. 

Depending on the type of alarm system you have, resetting after a power outage may vary. Generally, you can reset the system by entering your security code followed by the "reset" or "clear" button. If the issue persists, check the power source and ensure all connections are secure.

If you power has been out for a considerable amount of time, consider replacing the back up battery as this would have been drained.

If the keypad is unresponsive, first check if the keypad is properly connected and if the power source is functioning. Try replacing the batteries if it's battery-operated. If the issue persists, contact your alarm system provider for further assistance.

Some basic troubleshooting steps can be performed by the user, such as checking for obvious issues like low batteries or sensor obstructions. However, for more complex issues or if you're unsure about how to proceed, it's best to contact a professional alarm system technician for assistance.

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Remember, always prioritise safety when dealing with alarm system issues, and if you're unsure about anything, don't hesitate to seek professional help.

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CTC Communications services a wide variety of security equipment and staff both in-house and field personnel who have an average of 15 years experience in servicing security equipment. All our employees hold ACMA cabling providers and have a minimum Class 2BC Security License. Guarantee of quality installation providing installer and manufacturer warranty.

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