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Terms of service

CTC Communications – Terms of Service

OVERVIEW

This website is operated by CTC Communications. Throughout the site, the terms “we”, “us” and “our” refer to CTC Communications. By accessing our website or purchasing from us, you agree to be bound by these Terms of Service, including all policies referenced herein.

These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.

Our store is hosted on Shopify Inc., which provides the eCommerce platform that enables us to sell our products and services.

SECTION 1 – ONLINE STORE TERMS

By using this site, you confirm that:

  • You are at least 18 years of age or have consent from a legal guardian
  • You will not use our products or services for unlawful purposes
  • You will not transmit malicious code, viruses, or harmful software

Any breach may result in immediate termination of access.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to:

  • Refuse service to anyone at any time
  • Modify or discontinue services without notice
  • Limit access to parts or all of the website

All content on this website is the property of CTC Communications and must not be reproduced without permission.

SECTION 3 – PRODUCTS & SERVICES

Products and services may:

  • Be available online only
  • Have limited quantities
  • Be subject to installation requirements

We reserve the right to:

  • Limit sales by region or customer
  • Change product descriptions and pricing at any time

Installation Services (Sydney Only)

Where installation is included:

  • Services are provided within Sydney metro areas unless otherwise agreed
  • Installation dates are subject to availability
  • Site conditions (power, cabling access, structure) may affect installation scope and cost
  • Additional works may incur extra charges

SECTION 4 – ACCURACY OF INFORMATION

We strive to ensure all information is accurate, but:

  • Product descriptions, pricing, and availability may change
  • We are not liable for inaccuracies or omissions

Use of information is at your own risk.

SECTION 5 – PRICING & PAYMENTS

  • All prices are listed in AUD unless stated otherwise
  • Prices may change without notice
  • We reserve the right to cancel or refuse any order

You agree to provide accurate billing and contact details.

SECTION 6 – RETURNS & REFUNDS

Returns are subject to our Refund Policy:
👉 [Insert Refund Policy Link]

Please note:

  • Installed products may not be eligible for return
  • Change-of-mind returns may incur restocking fees
  • Faulty products are covered under Australian Consumer Law

SECTION 7 – WARRANTY & LIABILITY

All products are covered by manufacturer warranties where applicable.

To the maximum extent permitted by Australian law:

  • We do not guarantee uninterrupted or error-free service
  • We are not liable for indirect or consequential loss (including loss of profits or data)
  • Liability is limited to repair, replacement, or refund

Nothing in these Terms excludes your rights under the Australian Consumer Law.

SECTION 8 – SECURITY SYSTEM PERFORMANCE

CTC Communications provides security products and installation services; however:

  • No system guarantees prevention of theft, loss, or damage
  • Alarm systems rely on correct use, maintenance, and external factors (e.g. internet, power)
  • Monitoring services (if applicable) are subject to third-party providers

You acknowledge that security systems reduce risk but do not eliminate it.

SECTION 9 – THIRD-PARTY SERVICES & APPS

We may provide access to third-party tools or integrations (e.g. apps, monitoring services).

We:

  • Do not control third-party services
  • Are not liable for their performance or reliability

Use of these services is at your own risk.

SECTION 10 – USER CONTENT & FEEDBACK

By submitting content (reviews, comments, etc.), you agree that:

  • We may use, publish, or distribute your content
  • Content must not be unlawful, misleading, or infringe on rights

SECTION 11 – PRIVACY

Your personal information is governed by our Privacy Policy:
👉 [Insert Privacy Policy Link]

SECTION 12 – PROHIBITED USES

You may not use this site:

  • For unlawful purposes
  • To violate intellectual property rights
  • To distribute malware or spam
  • To interfere with website security

Violations may result in termination.

SECTION 13 – LIMITATION OF LIABILITY

To the fullest extent permitted by law:

  • CTC Communications is not liable for indirect or consequential damages
  • Total liability is limited to the value of the purchased product/service

SECTION 14 – INDEMNITY

You agree to indemnify CTC Communications against any claims arising from:

  • Your breach of these Terms
  • Misuse of products or services

SECTION 15 – TERMINATION

We may terminate access if you breach these Terms.
All obligations prior to termination remain enforceable.

SECTION 16 – GOVERNING LAW

These Terms are governed by the laws of New South Wales, Australia.

SECTION 17 – CHANGES TO TERMS

We may update these Terms at any time. Continued use of the website constitutes acceptance of changes.

SECTION 18 – CONTACT INFORMATION

For questions regarding these Terms, contact:
📧 [email protected]