Security Surveillance Cameras Frequently Asked Questions – CTC Communications Skip to content

Frequently Asked Questions

  • Customers often want to know whether they should go for IP cameras, analog cameras, PTZ (pan-tilt-zoom) cameras, or other specialised types based on their specific needs.
  • Resolution determines the clarity of the footage.
  • Common options include
  • 720p, 1080p, 4K, and beyond.
  • 1080p =2 Megapixels
  • 4K = 8 Megapixels
  • The higher the megapixels the better the resolution of the image.
  • Determining the number of cameras depends on the size of the area you want to cover and your specific security requirements.
  • Look at the camera specifications how far the IR coverage extends.
  • For an average size home four cameras is usually ample security coverage.
  • FOV determines how much area the camera can cover. Customers want to ensure they have adequate coverage for their property.
  • Check IR distance of cameras
  • Night vision allows cameras to capture clear footage in low-light or no-light conditions, which is crucial for 24/7 surveillance.
  • This is particularly important as most break-ins occur after dark.
  • Customers often inquire about the storage capacity of the system and whether it supports local storage, cloud storage, or both. Check out the storage capacity of the NVR and the channel size.
  • Remote viewing allows users to monitor their cameras from anywhere using a smartphone, tablet, or computer. It's a popular feature for convenience and peace of mind.
  • Majority of CCTV equipment requires professional installation, unless DIY is specified. They might also ask about power sources and wiring needs.
  • Motion detection alerts users when there is activity in the camera's field of view, minimizing the need to constantly monitor live feeds.
  • Integration with smart home platforms like Amazon Alexa or Google Assistant can enhance convenience and functionality.
  • For outdoor cameras, customers want to ensure that the cameras are weatherproof and can withstand harsh weather conditions. This is found under IP Rating.
  • Knowing the warranty period and the availability of customer support is essential for peace of mind in case of any issues with the system.
  • The majority of our leading brands offer 3 years manufacturer warranty.
  • CTC Communications offers 1 year warranty labour.

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