Hikvision Security Warranty

• Hikvision security products are covered by a 3 year Manufacturer Warranty.
• Exclusion are labour for installed by others.
• CTC Communications provides a 1 year warranty on labour when the security product is installed by our Team.
• Freight Cost is excluded from Warranty, unless the product is dead upon arrival.

Shipping

Australia Post normal delivery times are subject to delays due to service impacts arising from Coronavirus

Delivery Policy

• All prices displayed on this website exclude shipping costs

Delivery Method

• C.T.C Communications delivers products Australia wide using Australia Post delivery service.

International Shipping

• We currently do not ship good overseas.

Parcel Tracking

• All packages sent are registered with Australia Post E Parcel service and provide full tracking once it leaves our premises until it arrives at its destination. A signature on arrival is necessary for shipment.
• Please ensure your mobile number and emails are entered into your order to help us with this automated tracking service.

Postage Charge

• We charge a flat rate of AUD $9.95 for every order regardless of quantity.

Free Shipping

• Free shipping for orders over $500.00.

Delivery Times

• Orders are dispatched within 2 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia.

Transit Times

• We are not responsible for Australia Post transit times as they do vary depending upon your destination.

Dispatch Times

• Australia Post picks up from our office is at 2:30pm weekdays, orders placed after 2:30pm that day will not be in the post until the following day.

Public Holidays and Weekends

• Please note, no goods are dispatched on weekends or public holidays.

Express Post

• This service is currently not activated on our website, but can be offered at an additional delivery costs, please call for this service.

P.O Box Delivery

• We delivery to PO Boxes and Parcel Lockers but ideally work addresses are more suitable for a signed delivery.

Business to Business with Sydney

• For companies in Sydney we utilise our local courier service Couriers Please.

Pick up in-store

• Pick up is available at our Seven Hills showroom, Unit 1, 45 Powers Rd, Seven Hills, NSW, 2147.

Urgent Deliveries

• If you require this parcel urgently please call our office on 1300 552 282 to ensure all items are in stock prior to purchasing.